Speakers, USB Wireless Adapters and Video Capture Devices purchased from Daenzer Computers are warranted for a 1 year period from the invoice date.  This warranty covers parts, labor and return shipping.

Plasma HDTV monitors include a 1 year manufacturer’s warranty and support for repairs are covered directly through the manufacturer.

Exclusions for Warranty

• notebooks that have been physically dropped and/or show clear signs of impact damage.
• all software, including the operating system and software added as well as any third party software;
• product that has been damaged by actions that are beyond Daenzer Computers' control, including for example, impacts, fluids, fire, flood, wind, earthquake, lightning, natural disaster or war;
• product that has been damaged through misuse, abuse or mishandling, including without limitation the unauthorized modification of the system as a whole or any individual component, and/or the attachment of peripheral devices;
• product for which Daenzer Computers has not received payment;
• product damaged by power surges caused by external wiring (telephone and/or power outlets);  
• and product paint or finish.

During the applicable warranty period, if a covered product is proven to be defective in workmanship or materials, Daenzer Computers will, at its option: (1) replace or repair the defective component; or (2) replace the product with a comparable product.  Replacement parts will be new or serviceably used, comparable in function and performance to the original part or product, and warranted for the longer of thirty days or the remainder of the warranty period.  Replacement products may be refurbished, and are warranted for the longer of thirty days or the remainder of the applicable limited warranty period.  Any additional purchases or upgrades will not extend the product warranty.

If Daenzer Computers determines that the problem with the product is not covered by the product warranty, we will inform you of alternative solutions that may be available to you on a fee-for-service basis.

Warranty Procedure

For all other covered products, we will first attempt to diagnose and resolve the problem over the telephone. If we determine that the problem is with a defective component covered by the warranty, then we will, at our option, either: (a) have you send your product to our facilities for repair or replacement; (b) send you a component part to replace the defective component.

To diagnose a problem and/or obtain a Return Material Authorization (RMA) number from Daenzer Computers Support, please email to info@daenzercomputers.com or call (989) 596-0742.

If we determine that your product must be returned for repair or replacement, we will issue you a RMA #.  You must, however, return the product to us in its original or equivalent packaging.  We will, at our expense, return the repaired or replacement product to you within the continental United States.

IMPORTANT NOTE:  Before you ship product to us or before you replace a part, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or USB devices.  We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

30-Day Limited Money Back Guarantee

We take pride in the quality of the products that we sell and, as a direct result, offer a 30-day money back guarantee on all Daenzer Computers hardware, media, accessories, peripherals and unopened software still in its/their original sealed packaging.  Shipping and handling fees are not refundable.  Also, a fifteen percent (15%) restocking fee will be deducted from your refund or credit.  To return merchandise, you must obtain a Return Materials Authorization (RMA) number.  Please call with the invoice number, item description and serial number(s) of the merchandise you wish to return.  You must ship the merchandise within five (5) days of receiving your RMA number.  Moreover, you must return the merchandise to Daenzer Computers in its/their original packaging, in as-new condition along with any media, documentation and all other items that were included in the original shipment, prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment.

Order Cancellation

To cancel an order, please send an email to orders@daenzercomputers.com stating that you wish to cancel your order.  Please state the order number in the email request.  Due to special order components in our systems, there is a 15% order cancellation fee incurred if the order is canceled more than 24 hours from the time the initial order was placed.